1. Who We Are
Vozonix® is a registered trademark of APEXPUP LLC, a limited liability company incorporated in the State of Wyoming, United States. When we say "Vozonix," "we," "our," or "us" in this policy, we're referring to APEXPUP LLC and its operations under the Vozonix brand.
This Privacy Policy applies to all information collected through our website at vozonix.com and any related services, communications, or transactions.
2. Data We Collect
We only collect information that is necessary to provide our services and improve your experience. Here is what we collect:
Information You Provide Directly
- Name (First & Last): Collected when you place an order or contact us.
- Email Address: Collected when you make a purchase, sign up for updates, or contact our support team.
- Shipping & Billing Address: Collected when you place an order to fulfill delivery.
Information Collected Automatically
- Analytics Data: We use cookies and analytics tools to understand how visitors interact with our site (pages visited, time on site, referring pages). This data is aggregated and anonymous.
- Device & Browser Information: Includes browser type, operating system, IP address, and device type — used for technical troubleshooting and improving site performance.
Note: We do not collect or store payment card numbers. All payment processing is handled by secure, PCI-compliant third-party processors. We never see or store your full card details.
3. How We Use Your Information
We use the data we collect for the following purposes only:
- To process and fulfill your orders
- To send order confirmations and shipping updates
- To respond to customer service requests and inquiries
- To send occasional product updates or promotions — only if you have opted in
- To analyze website traffic and improve site performance
- To detect and prevent fraudulent transactions
- To comply with legal obligations
We will never use your information for any purpose beyond what is listed above without your explicit consent.
4. Cookies & Analytics
Our website uses cookies — small text files stored on your device — to improve your browsing experience and understand how our site is used.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly. Cannot be disabled.
- Analytics Cookies: Help us understand visitor behavior using tools such as Google Analytics. Data collected is anonymized and aggregated.
- Preference Cookies: Remember your settings and preferences for future visits.
You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.
Google Analytics: We use Google Analytics to collect anonymized usage data. Google may process this data in accordance with their own privacy policy. You can opt out using the Google Analytics Opt-out Browser Add-on.
5. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. Period.
We share your data only with trusted service providers who assist us in operating our business, strictly for those purposes:
- Payment Processors: To handle transactions securely (e.g., Stripe, PayPal).
- Shipping Carriers: To deliver your order (name and address shared as needed).
- Email Service Providers: To send transactional and marketing emails.
- Analytics Providers: To analyze aggregated, anonymized website traffic.
All third-party providers are contractually required to handle your data in accordance with applicable privacy laws and only for the purposes specified.
We may also disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of APEXPUP LLC, our customers, or the public.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request that we correct inaccurate or incomplete data.
- Right to Deletion: Request that we delete your personal data, subject to legal obligations.
- Right to Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly.
- Right to Data Portability: Request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at info@vozonix.com. We will respond within 30 days.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
- Order Data: Retained for up to 7 years for accounting and legal compliance purposes.
- Email Marketing Data: Retained until you unsubscribe or request deletion.
- Analytics Data: Retained in anonymized form for up to 26 months.
When data is no longer needed, it is securely deleted or anonymized.
8. Security
We take the security of your data seriously. Our website uses HTTPS encryption (SSL/TLS) to protect data transmitted between your browser and our servers. We implement industry-standard technical and organizational measures to prevent unauthorized access, loss, or misuse of your personal information.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
9. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at hello@vozonix.com and we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.